Shipment

We prepare and ship orders from Gijón (Asturias, Spain). Here is how we calculate the cost, when your order ships, and what we do if there is a problem with the shipping.

Where we ship

We ship to Spain and other countries. When you enter your address at checkout, you will see if your country is available and which shipping methods you can choose.

Canary Islands, Ceuta, and Melilla are part of Spain, but are outside the scope of VAT, so shipments to these areas have their own procedures (explained below).

How much it costs

The cost depends on the destination, the weight of the order, and the shipping method. You can see it at checkout before paying. Outside the EU, the destination country may charge additional import fees (explained below).

Orders for custom products are shipped free to your address.

When your order ships

• In-stock products: we prepare them as soon as payment is confirmed. We work Monday to Friday.
• "Made to order" products: they are made in advance. The product page and your cart show the approximate timeframe before you pay.
• Custom products: the timeframe is stated in the quote and starts counting once you approve the digital proof and confirm the order.

Unless we indicate a different timeframe before you buy, we deliver the order within a maximum of 30 calendar days from the date you place it. If it does not arrive within that timeframe, you can give us a reasonable additional period, and if we still do not deliver, you can cancel the order and get a refund.

Tracking

We ship with Correos. When your order ships, we will send you an email with the tracking number. If you do not receive it, check your spam folder or write to us with your order number.

Check the address before paying. If you see an error, write to us as soon as possible: we can correct it as long as the order has not shipped.

Customs and taxes outside the EU

If the order is shipped outside the European Union, the destination country may charge customs duties, import taxes, and carrier handling fees. Unless checkout indicates that these amounts are already included, they are paid by the recipient.

For shipments to the Canary Islands, Ceuta, and Melilla, the package undergoes customs clearance and may be subject to local tax (IGIC in the Canary Islands, IPSI in Ceuta and Melilla) and clearance fees.

Shipping issues

Until you receive the package, loss or damage during shipping is our responsibility. If something goes wrong, write to us at pedidos@asturpins.com with your order number:

• It arrived damaged: take photos of the package and the product, and keep the packaging until we review it.
• It does not arrive or the tracking does not update: we will file a claim with the carrier.
• Something is missing or it is not what you ordered: tell us what is missing or what arrived.

We review each case and offer you a solution: reshipping the product or refunding you, as appropriate. We cover the costs of this solution.

Professionals

If you have a store or are a distributor, we confirm the shipping conditions for box orders with each order. More information at professionals.

To return a product, see returns and refunds.