Terms of sale

These terms govern purchases you make as a consumer on asturpins.com. We recommend reading them before purchasing and keeping a copy. By placing an order, you confirm that you have read and accept them. Last updated: October 25, 2026.

1. Who sells

• Seller: Astur Marketing S.L., which markets the Astur Pins brand.
• Address: Calle Tejera 14, 33205 Gijón (Asturias), Spain
• Contact: pedidos@asturpins.com · +34 662 115 453 · Monday to Friday, 9:00 to 18:00

2. To whom they apply

• To purchases made by consumers in the online store, i.e., people who buy for purposes unrelated to their business or professional activity.
• Purchases by stores, museums, distributors, and other professionals are governed by the terms we send with each offer.
• Custom products are ordered by quote and have their own rules, which are explained in section 10.
• You can order in Spanish, English, or French, the languages in which the store is available.

3. Products

• Each product page describes the product, its format, and its size, with a drawing to scale next to a €1 coin. Colors may look slightly different depending on your screen.
• Products in the Astérix line are manufactured and sold under an official license from their rights holders.
• The product page indicates whether a product is in stock or made “to order.” In that case, you will see the approximate manufacturing time before paying.

4. Prices and taxes

• Prices are in euros and include applicable taxes. If you choose another currency in the selector, the checkout will show you the final amount in that currency before paying.
• Shipping costs are not included in the product price: they are calculated and shown at checkout before paying, depending on the destination and shipping method.
• For shipments outside the European Union, and to the Canary Islands, Ceuta, and Melilla, there may be customs duties, import taxes, or local taxes charged by the authorities or the carrier at the destination, unless the checkout indicates that they are already included (see shipping and delivery times).
• The price you pay is the one shown at checkout when confirming the order. Subsequent price changes do not affect orders already placed.

5. How to place an order

1. Add the products to the cart and click Checkout.
2. At checkout, enter your email, shipping address, and shipping method.
3. Choose the payment method. The available methods are shown at checkout and in the website footer.
4. Review the summary: products, quantities, price, taxes, shipping costs, and total amount. You can correct any information before paying by returning to the previous step or editing the cart.
5. Confirm the order with the final button at checkout, which implies the obligation to pay.

The contract is concluded when you confirm the order with that button. We will immediately send you a confirmation email with the order details. We keep the electronic order document, and you can view it in that email and, if you have an account, in your customer area.

If we cannot fulfill any product in the order, we will notify you as soon as possible and refund the amount using the same payment method.

6. Payment

• You pay in the secure Shopify checkout with card and the other methods available for your country at checkout.
• Your bank may ask you to confirm the payment with strong authentication.
• If you need an invoice with your tax details, indicate this in the order note or write to us. More information on secure payment.

7. Shipping and delivery

• We ship from Gijón to the destinations shown at checkout. The cost and available methods are shown before paying.
• The estimated preparation and transit times are indicated on shipping and delivery times and at checkout. Unless we indicate another timeframe before purchase, we deliver within a maximum of 30 calendar days from the conclusion of the contract. If we do not meet it, you can give us an appropriate additional period and, if we still do not meet it, terminate the contract and recover what you paid.
• The risk of loss or damage to the package is ours until you or the person you designate receives it.
• If the package arrives damaged or does not arrive, write to us: we will offer you a reshipment or a refund, as appropriate, at no cost to you.

8. Right of withdrawal

• You have 30 calendar days from the date you receive the product (or the last one, if it arrives in multiple shipments) to withdraw from the purchase without giving any explanation.
• To do so, notify us by email, by post, or using the withdrawal form model, before the period expires.
• Return the product within 14 calendar days following your notification. The direct cost of returning the product is yours, unless the product is defective or is not what you ordered.
• We will refund everything you paid, including shipping costs (if you chose a more expensive shipping method than the cheapest standard one, we will refund the difference), within a maximum of 14 calendar days from your notification, using the same payment method. We may wait to receive the product or proof that you have shipped it.
• There is no right of withdrawal for products made to your specifications or clearly customized.

You can find all the details on returns and refunds.

9. Legal warranty

• We are responsible for any lack of conformity present at delivery and that appears within the following 3 years. If it appears within the first 2 years, it is presumed to have existed at the time the product was delivered, unless proven otherwise.
• You can request repair or replacement free of charge, unless it is impossible or disproportionate. If it is not possible or we do not do it within a reasonable timeframe, you can request a price reduction or, if the lack of conformity is not minor, terminate the contract.
• The warranty does not cover normal wear and tear from use or damage caused by improper use.
• To use it, write to us with your order number, a description, and a photo.

10. Custom products

• By quote: custom products are not purchased in the cart. We send you a quote with a minimum quantity, price per range, mold, sample, timeframe, taxes, and shipping.
• Digital proof: before manufacturing, we send you a digital proof. We manufacture what you approve, so review the texts, measurements, colors, and finishes. The colors match the references indicated in the proof.
• Conclusion of the contract: the order is confirmed when you accept the quote and make the payment under its terms. Then we prepare the digital proof for you to approve.
• Timeframe: the one indicated in the quote, calculated from the date you approve the proof and confirm the order.
• Design rights: if you send us logos, trademarks, official coats of arms, images, or third-party texts, you must have authorization to use them. We may reject an order that could violate third-party rights.
• Withdrawal and warranty: they are not subject to withdrawal, but are covered by the legal warranty against manufacturing defects.
• Orders from companies and entities: if you order for your professional activity, consumer protection rules do not apply, and the terms of the quote govern.

11. Customer account

You can buy without an account. If you create one, keep your login details and notify us if you believe someone is using it without your permission.

12. Customer service and complaints

• You can send us your complaints and grievances by email to pedidos@asturpins.com, by phone, by post, or using the contact form.
• We will send you a receipt with a reference number for your complaint.
• We will respond as soon as possible, and within a maximum of 15 days from the date we receive it.

13. Out-of-court dispute resolution

You can also contact the consumer services of your autonomous community or city council. If you live in another European Union country, you can ask for help from the European Consumer Centres network; in Spain, from the European Consumer Centre in Spain.

The European Online Dispute Resolution (ODR) platform ceased operation on July 20, 2025, so we no longer include a link to it.

14. Applicable law and courts

These terms are governed by Spanish law. If you are a consumer and reside in another European Union country, you retain the protection of the mandatory rules of your country. As a consumer, you can bring your complaint before the courts of your domicile.

15. Changes to these terms

We may update these terms. The terms in force at the time of placing each order apply. Previous versions are available upon request.